Terms & Conditions
Terms and Conditions
Last Updated: 16 September 2026
Welcome to Luxury Chauffeur and Tours. These Terms and Conditions govern your use of our website, mobile application, chauffeur booking services, transportation services, and related features.
By accessing our website, using our mobile application, creating an account, or making a booking, you agree to these Terms and Conditions. Please read them carefully before using our services.
1. About Our Services
Luxury Chauffeur and Tours provides chauffeur-driven transportation and related booking services. Our services may include airport transfers, private chauffeur services, tours, event transportation, corporate travel, and other transportation services offered through our website or mobile application.
Service availability may depend on location, vehicle availability, driver availability, booking time, and other operational requirements.
2. User Accounts
Certain features may require you to create an account.
When creating or using an account, you agree to:
• Provide accurate and current information
• Keep your login details secure
• Not allow unauthorized persons to use your account
• Notify us if you become aware of unauthorized account activity
• Keep your contact and booking information up to date
You are responsible for activities performed through your account where permitted by applicable law.
3. Booking a Service
A booking may require information including:
• Passenger name
• Contact details
• Pickup location
• Destination
• Pickup date and time
• Number of passengers
• Luggage requirements
• Vehicle preference
• Flight or travel information, where applicable
• Special instructions
You are responsible for ensuring that the information provided when making a booking is accurate.
A booking is not considered confirmed until confirmation is provided through our website, mobile application, email, SMS, or another approved communication method.
4. Pricing and Charges
The price displayed or quoted for a booking may be based on factors including:
• Distance
• Travel time
• Vehicle type
• Pickup and destination locations
• Waiting time
• Tolls
• Parking fees
• Airport charges
• Additional stops
• Special booking requirements
• Applicable taxes and fees
Any additional services requested after a booking is confirmed may result in additional charges.
Where a fixed price has been provided, the price applies to the booking details supplied at the time of confirmation. Changes to the journey may affect the final amount payable.
5. Payment
Payment may be required when making a booking or at another time specified during the booking process.
Available payment methods may be displayed on our website or mobile application.
By providing payment information, you confirm that you are authorized to use the selected payment method.
Where applicable, payments may be processed by third-party payment service providers. Their own terms and privacy practices may also apply.
6. Cancellations and Refunds
Bookings may be cancelled subject to our Cancellation Policy.
Cancellation charges may depend on factors including:
• The amount of notice provided
• Type of booking
• Vehicle reserved
• Distance travelled by the driver before cancellation
• Special arrangements made for the booking
Where a refund is applicable, processing times may depend on the original payment method and payment provider.
Please refer to our Cancellation Policy for further information.
7. Pickup and Waiting Time
Passengers should be ready at the agreed pickup location at the confirmed pickup time.
Drivers may wait for a reasonable period depending on the type of booking.
Additional waiting charges may apply when a passenger is delayed beyond any included waiting period.
For airport pickups, waiting arrangements may take into consideration flight arrival information where flight details have been supplied.
8. Flight Delays
Where flight information has been provided, we may use available flight information to assist with coordinating an airport pickup.
Flight monitoring does not guarantee that all schedule changes will be identified immediately.
Passengers should notify us as soon as reasonably possible about significant flight changes, cancellations, missed connections, or changes to arrival details.
9. Passenger Responsibilities
Passengers must behave safely and respectfully while using our services.
Passengers must not:
• Threaten, abuse, or harass a driver or another passenger
• Damage or deliberately misuse a vehicle
• Carry prohibited or illegal items
• Engage in illegal activity inside a vehicle
• Interfere with the driver's safe operation of the vehicle
• Exceed the permitted passenger capacity of the vehicle
We may refuse or terminate a journey where passenger conduct creates a safety risk or otherwise seriously breaches these Terms.
10. Children and Child Restraints
Passengers travelling with children are responsible for informing us of relevant requirements when making a booking.
Child restraint requirements may vary according to applicable laws and the child's age or size.
Where child seats or restraints are requested, availability should be confirmed before travel.
11. Luggage
Passengers should provide accurate information about their expected luggage when booking.
The selected vehicle must have sufficient capacity for both passengers and luggage.
We cannot guarantee transportation of luggage or other items that exceed the safe or legal capacity of the booked vehicle.
Dangerous, illegal, hazardous, or prohibited items must not be transported.
12. Lost Property
Passengers are responsible for their personal belongings.
If you believe an item has been left in a vehicle, contact us as soon as possible with your booking details and a description of the item.
We will make reasonable efforts to assist with locating reported lost property, but recovery cannot be guaranteed.
Additional costs may apply if special travel or delivery arrangements are required to return an item.
13. Vehicle Availability
We aim to provide the vehicle selected or confirmed for your booking.
In circumstances where the requested vehicle becomes unavailable, we may provide a reasonably suitable alternative where possible.
Vehicle images displayed on our website or application may be representative. Features, model years, colours, or other details may vary between vehicles.
14. Driver and Passenger Safety
Safety is important to our service.
Passengers must comply with applicable road safety requirements and reasonable safety instructions provided by the driver.
Drivers may refuse to commence or continue a journey where doing so would be unsafe, unlawful, or present an unreasonable risk to passengers, the driver, the vehicle, or other road users.
15. Delays and Travel Times
Estimated journey times are provided as guidance and are not guaranteed.
Travel may be affected by circumstances including:
• Traffic congestion
• Road closures
• Accidents
• Weather conditions
• Public events
• Airport congestion
• Construction
• Police or emergency activity
• Other circumstances outside our reasonable control
Passengers should allow sufficient travel time, particularly when travelling to airports, appointments, events, or other time-sensitive destinations.
16. Changes to a Booking
If you need to change a confirmed booking, please contact us as soon as possible.
Changes may be subject to availability and may result in a revised fare.
Significant changes to pickup location, destination, pickup time, vehicle requirements, passenger numbers, or itinerary may require the booking to be recalculated.
17. Website and Mobile Application Use
You may use our website and mobile application only for lawful purposes.
You must not:
• Attempt to gain unauthorized access to our systems
• Interfere with the operation or security of our services
• Introduce malicious software or harmful code
• Use automated systems to misuse our booking platform
• Submit fraudulent bookings
• Impersonate another person
• Use our services for unlawful or fraudulent activities
We may restrict access where reasonably necessary to protect our users, drivers, systems, or business.
18. Intellectual Property
Unless otherwise stated, the content available through the Luxury Chauffeur and Tours website and mobile application, including branding, logos, text, graphics, design elements, and other materials, is owned by or licensed to Luxury Chauffeur and Tours.
Content may not be copied, reproduced, distributed, modified, or commercially exploited without appropriate authorization, except where permitted by law.
19. Third-Party Services
Our website or application may use or link to third-party services, including:
• Payment processors
• Mapping and navigation providers
• Communication services
• Analytics providers
• App stores
• External websites
Third-party services are governed by their respective terms and policies. We are not responsible for the operation or content of third-party services except to the extent required by applicable law.
20. Service Availability
We aim to keep our website, application, and booking services available and operational.
However, access may occasionally be interrupted due to maintenance, technical problems, network failures, system upgrades, or circumstances outside our reasonable control.
We do not guarantee uninterrupted availability of every online feature.
21. Limitation of Liability
To the maximum extent permitted by applicable law, Luxury Chauffeur and Tours is not responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that cannot lawfully be excluded, restricted, or modified under applicable law.
22. Privacy
Personal information collected through our website, mobile application, bookings, or services is handled in accordance with our Privacy Policy and applicable privacy requirements.
Please review our Privacy Policy for information about how personal information may be collected, used, stored, and disclosed.
23. Suspension or Termination of Access
We may suspend or restrict access to an account or service where reasonably necessary because of:
• Fraudulent activity
• Serious misuse of the service
• Safety concerns
• Repeated payment failures
• Material breaches of these Terms
• Legal or regulatory requirements
Where appropriate, users may be given an opportunity to contact us regarding the restriction.
24. Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, technology, or legal requirements.
Updated Terms and Conditions may be published on our website or within our mobile application.
The “Last Updated” date will be changed when these Terms and Conditions are revised.
25. Governing Law
These Terms and Conditions are governed by the laws applicable to the location in which Luxury Chauffeur and Tours operates, subject to any mandatory rights available to consumers under applicable law.
26. Contact Us
If you have questions about these Terms and Conditions, a booking, payment, or our services, please contact Luxury Chauffeur and Tours using the contact information provided on our website.