Important Information
Privacy Policy
Privacy Policy
Last Updated: 16 September 2026
Luxury Chauffeur and Tours respects your privacy and is committed to protecting the personal information of customers, passengers, drivers, and other users of our website, mobile application, and chauffeur booking services.
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when using our services.
1. Information We Collect
We may collect information directly from you, automatically through our website or mobile application, and during your use of our booking and transportation services.
Customer Information
We may collect:
• Full name
• Email address
• Phone number
• Account login information
• Profile information
• Pickup location
• Drop-off location
• Booking date and time
• Passenger information
• Selected vehicle or service
• Special booking instructions
• Booking history
• Payment and transaction information
• Customer support communications
• Ratings and feedback
Driver Information
If you register or operate as a driver, we may collect:
• Full name
• Email address
• Phone number
• Profile photograph
• Driver licence information
• Driver identification information
• Vehicle information
• Vehicle registration information
• Insurance information
• Driver availability
• Assigned bookings
• Completed bookings
• Pickup and drop-off information
• Location information while providing services
• Payment or payout-related information
• Customer ratings and feedback
• Service-related reports
2. Location Information
Our mobile application may request access to your location when location information is required to provide booking, navigation, driver tracking, dispatch, pickup, or trip-related features.
For customers, location information may be used to identify pickup and destination locations and improve the booking experience.
For drivers, location information may be used when a driver is available for work, travelling to a pickup location, completing an assigned booking, or providing an active transportation service.
You may control location permissions through your mobile device settings. Disabling location access may prevent certain application features from working correctly.
3. How We Use Your Information
We may use personal information to:
• Create and manage customer and driver accounts
• Process chauffeur and vehicle bookings
• Assign bookings to drivers
• Coordinate pickup and drop-off locations
• Provide booking and trip status updates
• Manage customer and driver communications
• Process payments and refunds
• Maintain transaction records
• Manage driver availability
• Provide customer support
• Respond to enquiries and complaints
• Improve our website, application, and services
• Maintain security and prevent fraudulent or unauthorised activity
• Send service-related notifications
• Comply with applicable legal and regulatory requirements
4. Booking Information
When a customer creates a booking, certain information may be provided to the driver assigned to complete the service.
This information may include:
• Customer name
• Contact information
• Pickup location
• Destination
• Booking date and time
• Passenger information
• Special booking instructions
Customers may also receive relevant information about the assigned driver and vehicle to help identify and coordinate their booked service.
5. Payment Information
Payments may be processed through third-party payment service providers.
We may retain transaction-related information including:
• Booking amount
• Payment status
• Transaction reference
• Refund information
• Payment history
We do not intentionally store complete payment card information unless required and permitted by the payment processing service being used.
6. Notifications and Communications
We may contact customers and drivers regarding:
• Booking confirmations
• Booking changes
• Booking cancellations
• Driver assignments
• Pickup information
• Trip updates
• Account verification
• Password or security notifications
• Payment confirmations
• Refund information
• Customer support enquiries
• Changes to our services or policies
Communications may be delivered by email, telephone, SMS, push notification, or through the mobile application.
7. How We Share Information
We do not sell your personal information.
We may share information where reasonably necessary with:
• Drivers assigned to customer bookings
• Customers receiving transportation services
• Payment processing providers
• Mapping and navigation providers
• Hosting and technology providers
• Communication and notification providers
• Professional advisers
• Government authorities or law enforcement where legally required
We aim to share only the information reasonably necessary for the relevant purpose.
8. Driver and Customer Responsibilities
Drivers must treat customer information received through the application as confidential and use that information only for purposes associated with the assigned booking or transportation service.
Customers must not misuse driver information provided through the application or booking service.
All users should provide accurate information and keep their account information secure.
9. Data Security
We use reasonable technical, administrative, and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.
However, no internet transmission, mobile application, or electronic storage system can be guaranteed to be completely secure.
Users are responsible for keeping their passwords and account credentials confidential.
If you believe your account has been accessed without permission, please contact us as soon as possible.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
• Provide our services
• Maintain booking and transaction records
• Resolve disputes
• Provide customer support
• Prevent fraud or misuse
• Meet accounting requirements
• Comply with legal obligations
• Enforce our agreements and policies
Retention periods may vary depending on the type of information and the reason it was collected.
11. Access, Correction and Deletion
Subject to applicable law, you may request access to personal information we hold about you.
You may also request correction of inaccurate information or deletion of certain personal information.
We may need to retain some information for legal, accounting, security, fraud prevention, dispute resolution, or legitimate business purposes.
12. Account Deletion
Customers and drivers may request deletion of their account and associated personal information by contacting us through the available customer support channels.
Before processing an account deletion request, we may need to verify your identity.
Some records may remain where retention is required by law or reasonably necessary for financial records, dispute resolution, fraud prevention, safety, or other legitimate purposes.
13. Cookies and Similar Technologies
Our website and application may use cookies, device identifiers, local storage, analytics technologies, or similar tools.
These technologies may be used to:
• Maintain login sessions
• Remember preferences
• Improve application performance
• Understand how our services are used
• Diagnose technical problems
• Maintain security
You may be able to manage certain settings through your browser or mobile device.
14. Third-Party Services
Our website and mobile application may integrate with third-party services such as:
• Payment processors
• Mapping and navigation services
• Hosting providers
• Analytics services
• Email and SMS providers
• Push notification providers
These third-party services may process information according to their own privacy policies and terms.
We encourage users to review the privacy policies of relevant third-party providers.
15. Children's Privacy
Our customer and driver accounts are not intended to be independently operated by children where prohibited by applicable law.
Where transportation is booked for a minor, the booking should be made or authorised by a parent, guardian, or responsible adult where required.
16. International Data Processing
Some technology or service providers used by our business may process or store information outside the user's state, territory, or country.
Where applicable, we take reasonable steps to ensure personal information continues to receive appropriate protection.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our application, website, services, business practices, or legal requirements.
Any updated Privacy Policy may be published on our website or within our mobile application.
The "Last Updated" date will be changed when the policy is revised.
18. Contact Us
If you have questions about this Privacy Policy, your personal information, account deletion, or our privacy practices, please contact Luxury Chauffeur and Tours through the contact information provided on our website.
Website: https://luxurychauffeurandtours.com.au/